Official Data Protection Policy

Hznxtips Privacy Policy — Malaysia User Data Protection

Your privacy is our priority. This document transparently explains how hznxtips collects, uses, stores, and protects your personal information at all times.

Updated: January 2026
Important Note

By registering or using the hznxtips platform, you agree to this Privacy Policy. Please read this document in full before using our services.


Why Your Data Secure at hznxtips

We invest in the latest security infrastructure to ensure every Malaysia player's information is protected at all times.

256-bit SSL Encryption

All data transmitted between your device and hznxtips servers is protected with enterprise-grade 256-bit SSL encryption, ensuring no third party can intercept your information.

Secure & Trusted KYC

Our identity verification (KYC) process is carried out through a secure, controlled system. Your documents are stored with full encryption and accessed only by authorized personnel.

Controlled Data Storage

Your personal data is stored on servers protected by multi-layer security protocols. Database access is permitted only through two-factor authentication.

No Data Selling

Hznxtips has never and will never sell, rent or trade users' personal information to any third party for marketing or commercial purposes.

24/7 Monitoring

Our security systems operate around the clock to detect and prevent any unauthorised access attempts or suspicious activity targeting user data.

User Control Rights

You have the right to access, correct, or request deletion of your personal data at any time. Our privacy team will process your request within the stipulated timeframe.


SECTION 01

Personal Information We Collect

When you register and use the hznxtips platform, we collect several categories of personal information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. Only the information that is strictly necessary is collected — nothing more.

The main categories of information we collect are as follows:

Data Category Examples of Information Primary Purpose
Identity Information Full name, date of birth, identification card number Identity verification (KYC) & regulatory compliance
Contact Information Email address, phone number, residential address Account communication & transaction verification
Financial Information Bank account number, bank name, transaction records Deposit & withdrawal processing
Usage Data Game history, login records, platform activity Account security & service improvement
Technical Data IP address, device type, web browser, operating system Fraud detection & security
KYC Documents MyKad/passport copy, bank statement, utility bill Age verification & user identity
We do not directly collect credit or debit card numbers. All payments are processed through integrated payment gateways that comply with PCI-DSS standards.
SECTION 02

How We Collect Your Information

Hznxtips collects personal information through several different channels. Understanding how this works is important so you know exactly when and how your data is collected as you interact with our platform.

  • Account Registration: When you complete the registration form, we collect basic information such as your name, email and phone number.
  • KYC Process: When you submit identity verification documents to complete the KYC process before your first withdrawal.
  • Financial Transactions: Every time you make a deposit or withdrawal, transaction details are automatically recorded for financial record-keeping and compliance purposes.
  • Platform Usage: Data is collected automatically as you browse the platform, play games, or use other features.
  • Support Communications: Any information you share when contacting our customer support team via live chat or email.
  • Cookies and Similar Technologies: Our platform uses cookies to collect technical data and user preferences in order to enhance the user experience.
We never purchase or obtain your personal data from third-party sources unrelated to your use of the hznxtips platform.
SECTION 03

How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. hznxtips uses your information only for the following purposes and nothing beyond that:

  • Processing account registration and verifying user identity in accordance with KYC requirements.
  • Processing deposits, withdrawals, and all financial transactions securely and accurately.
  • Sending important account-related notifications such as transaction confirmations, security updates, and withdrawal alerts.
  • Detecting and preventing fraudulent activity, money laundering, or any conduct that violates the platform's terms of use.
  • Complying with applicable legal obligations, regulatory requirements, and reporting standards.
  • Improving platform service quality based on usage patterns and user feedback.
  • Contacting you about platform promotions and offers — provided you have given consent to receive marketing communications.
Marketing Preferences: You may withdraw consent to receive marketing communications at any time by contacting our support team. This withdrawal will not affect your core account services.

We will not use your data for any purpose not stated here without first obtaining your explicit consent.

SECTION 04

Information Sharing and Disclosure

Hznxtips does not sell, rent or disclose users' personal data to third parties for commercial purposes. However, there are certain situations where sharing information is necessary and legally valid:

  • Integrated Service Providers: We share necessary information with payment gateway providers, KYC service providers, and technology partners who help operate our platform. All third parties are bound by strict confidentiality agreements.
  • Legal Requirements: When required by court order, regulatory directive, or applicable legal obligation, we may be required to disclose certain information.
  • Fraud Prevention: Information may be shared with industry bodies responsible for preventing fraud and money laundering in the online gaming sector.
  • Rights Protection: In cases where it is necessary to protect the legitimate rights of hznxtips, the safety of other users, or to enforce the terms of our agreement.
All third parties we work with have been vetted and must comply with data protection standards equal to or higher than those observed by hznxtips.

Such information sharing does not include personally identifiable information that can directly identify an individual, except in the situations mentioned above and where required by law.

SECTION 05

Data Security Measures

Protecting your personal data is a responsibility we take very seriously. hznxtips implements multiple layers of technical and organizational safeguards to keep your data secure at all times.

  • Data-in-Transit Encryption: All data transmitted between your device and our platform is protected with TLS 1.3 — the latest and most secure encryption protocol currently available.
  • Data-at-Rest Encryption: Data stored in our databases is also encrypted using AES-256 encryption algorithms, ensuring data remains protected even in the event of a server security incident.
  • Strict Access Controls: Access to user personal data is restricted to staff who require it to perform their duties, and only after passing a multi-layer verification process.
  • Regular Security Audits: Our systems undergo independent security audits on a regular basis to identify and address any potential vulnerabilities.
  • Real-Time Threat Monitoring: Our automated monitoring system operates 24 hours a day to detect suspicious activity patterns and respond promptly.
While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe. We encourage users to also play their part in keeping their accounts secure by using strong passwords and not sharing login credentials.
SECTION 06

Cookies and Tracking Technologies

Hznxtips uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand platform usage patterns. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are essential to platform operations.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
  • Functional Cookies: Storing user preferences such as language, display theme, and other settings to deliver a more personalized experience.
  • Analytics Cookies: Used to understand aggregate traffic and usage patterns for platform improvement purposes.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect platform functionality and your overall user experience.

hznxtips does not use third-party cookies for third-party advertising or cross-site tracking unrelated to our platform.
SECTION 07

User Rights Regarding Personal Data

Hznxtips fully respects user rights regarding their personal data. You have the following rights, which may be exercised at any time:

Right to Access

You have the right to request a copy of all personal data we hold about you.

Right to Rectification

You may request correction of any personal information that is inaccurate or incomplete.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal obligations.

Right to Restriction of Processing

In certain circumstances, you may request that we temporarily restrict the processing of your data.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer purposes if needed.

Right to Object

You may object to the processing of your data for specific purposes, including direct marketing.

To exercise any of the above rights, contact our privacy team via the platform's official email or live chat. Requests will be processed within 30 business days.
SECTION 08

Data Retention & Deletion

Hznxtips retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Retention periods vary by data category:

  • Active Account Data: Retained for as long as your account remains active and for the required period after account termination for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial reporting and anti-money laundering legal requirements in Malaysia.
  • KYC Documents: Retained for the period specified by the relevant regulatory authority, typically between 5 and 7 years after the business relationship ends.
  • Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
  • Cookie Data: Depends on the cookie type; session cookies are deleted when the browser is closed, while persistent cookies are stored for a set duration.

Once the retention period has ended and there is no legal requirement to keep the data longer, we will securely delete or anonymise it using industry-recognised methods.

If you request account deletion, we will process the request subject to legal obligations that require us to retain certain records for a specified period.
SECTION 09

Changes to This Privacy Policy

Hznxtips reserves the right to update or amend this Privacy Policy at any time as needed — whether to reflect changes in our data practices, new legal requirements or improvements in how we protect user information.

When material changes are made to this policy, we will take the following steps to ensure you are informed:

  • Updating the "Last Updated" date shown at the top of this document.
  • Displaying a prominent notification on the hznxtips platform for a set period after changes take effect.
  • For significant changes, we may send a notification directly to the email address registered to your account.

Continued use of the hznxtips platform after any privacy policy changes take effect will be considered acceptance of the latest version of this Privacy Policy. It is the user's responsibility to review this page periodically.

If you do not agree with any changes to this Privacy Policy, you have the right to discontinue use of the platform and request account deletion by contacting our support team.
SECTION 10

Contact Us for Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us through the following channels:

  • Official Email: [email protected] — for privacy enquiries and personal data rights requests.
  • Live Chat: Available 24/7 via the chat icon located at the bottom right corner of our platform.
  • Help Center: Visit the FAQ us for answers to commonly asked privacy questions.

We are committed to responding to all privacy enquiries within 3 business days. For requests involving more complex personal data rights, the processing period is up to 30 business days.

The hznxtips privacy team is dedicated and understands the needs of Malaysian users. We communicate in both Malay and English to ensure you receive the best possible support.

Gaming Platform That Secure and Trusted for You

Enjoy a great gaming experience with complete peace of mind — your data is protected, your transactions are secure, and your privacy is fully respected at hznxtips.

Bahasa Melayu